Hey Hey!

I am finally getting a refund from Transport For London. They are the stupid company that run the ticketing system in London. My Oyster card was stolen (AKA lost) on a train. I immediately phoned them up to cancel it. Fine they said. Its been cancelled. I asked for a new one to be sent out. “Two weeks” was the response “and please keep your receipts for the tickets that you use till then and a refund will be issued.” Perfect says me!

Two weeks later and no ticket has arrived. I phone again and am told that my details cannot be found. A phone call is promised once the details have been found. A week passes and no phone calls. I phone back and argue with them and asking them what is the point of registering my Oyster card if they don’t store the details. I give up on phone calls and start with letters and faxes. No help there either. So I start sending emails. Finally I get a response via email. They say that they can’t find my details but are still going to give me a refund. How nice is that? And today I am told that I am getting a £60 cheque issued and its already been sent. Hooray!

What is ironic is I am going to use that money to buy another travel card :P