The Incompetence of London Underground
Life in London June 29th, 2005Oyster……
The next best thing from London Underground. Put your tickets on this credit card sized electronic RFID tagged piece of plastic and you are set. Top it up with cash and you can travel pay as you go style.
The one “agreement” is that you have to touch in and touch out every station that you use otherwise for pay as you go customers you are charged a higher rate.
So last night we came back from Victora and were walking out the station when Sarah wanted to check her Oyster Card balance. She walked over to the machine and it said there was an incomplete journey recorded on her card. No problems, off to the counter to have it sorted out.
I gave the card to the LU employee (read as Servant of Satan) and he looks at us and says: “You have to take this to a tube station to sort it ou.” I couldn’t believe it. I am standing at Ealing Broadway, where not 1 but 2 tube lines depart, where they can top up my card, sell me tickets for the tube but according to this wanker, it isn’t a tube station. I was polite and told him about the two tube lines not 50 metres to his left. That was when he got sarcastic and I lost my temper.
How did it end? I walked off with nothing solved. So a big F You to London Underground for once again showing its abilities to piss off customers. The most expensive undergroud system in the world that is only ever running at a proper capacity 22% of the time. Well done!