Having become more involved in the Mozilla Foundation and working a big deal in the triage of the enormous amount of bugs in Bugzilla (over 310,000 at the moment), I have started to appreciate the work load that is present in this system. As an example, in the month of October I received 5,004 bug-related emails.

The Mozilla Foundation has kindly put together a document of bug-writing guidelines which is used by oh, maybe 1% of all the bug reporters in the world.

This bug report is a pleasure to read and you can understand the problem and how to reproduce it. But this bug report on the other hand is near impossible to understand, reproduce or do anything with it other than request the reporter to please add some more information. How do I reproduce it? What version of Thunderbird is causing the problem?

So this is a call out to all Bugzilla reporters in the world. Consider how difficult it can be to reproduce a certain bug. Give us as much information as possible - I spend more time on well thought out and well researched bug reports than the typical:

“Hey, Firefox doesn’t open my link. Fix! Thnx”

Please think about the people who have to work with the bugs you report! :)